Performance report logo 216x137.jpg
 

OUR PERFORMANCE REPORT 2005


Over the past 4 years we have observed major positive shifts in client attitudes and in levels of client satisfaction with the delivery of our services. These changes are very obvious in the areas of services and infrastructure including:

  • A high level of satisfaction with our business programs delivery
  • A high level of satisfaction with our provision of quality IT&T infrastructure and services.
  • High levels of satisfaction with facilities, maintenance and associated infrastructure services.
  • Great positive feedback on our client service focus delivery from ATP Innovations staff including reception and other front desk services.

There has been a notable shift towards more intensive business development services delivered to a core of clients. These business relationships have resulted in these companies issuing equity to ATP innovations. We therefore conclude that our value to these businesses has been significant.

In 2004 we also began collecting more specific metrics on client performance and our own business performance. In this report to be updated annually, we summarize the 2005 results of these two annual performance measuring exercises.

Our goal is to perform to the highest standards possible and in accordance with best practice in similar commercialisation facilities around the globe.

Key points to emerge:


  • During 2005 our client and tenant occupancy rates remained high (average 99%).
  • We are currently providing services to a total of 53 business clients and anchor tenants.
  • Many of our longer standing clients are now reaching levels of size and maturity such that they are likely to migrate from the precinct in the near future and a new cohort of clients are likely to be recruited.
  • Overall client satisfaction with our service delivery and product offering remained high and met our benchmarks.

  • Of the existing companies in the precinct there continues to be a high survival rate (94%) for the year
  • For companies which have migrated from our programs over the past 4 years, survival rate for businesses exceeds 80%.
  • The number of staff employed by clients is 208; 65% of these employees came from companies or entities ultimately derived from a university.
  • Including tenants, the total, number of employees in the precinct was 336 as of December 2005.
  • 2005 was a significant year for capital raising and investment by our clients and tenant companies with over $47M raised.
  • 55% (~$26M) of the capital raised came from companies we designate as having arisen from University derived entities.
  • Patent and trademark activity also remained vigorous during the period with many companies seeing their original patent applications being approved and an increased level of trade mark and copyright protection.
  • The number of companies within our programs derived from universities during 2005 remained constant at 31%.
  • Two companies successfully migrated during the period and 3 discontinued operations. Only one company went into administration.
  • Business clients continue to indicate that they are getting value from our business advisory services with 92% saying that we had either helped at some stage or provided extensive assistance.
  • 92% clients considered we had been able to provide genuine assistance and help them through one-to-one business reviews and over 70% said we had provided assistance in creating new business relationships.
  • ATP Innovations continued a vigorous program of external relationships during 2005 with participation in many industry sector conferences, seminars and workshops. These activities are aimed at contributing to the wider technology community in general as well as maintaining critical relationships.
  • Our levels of engagement with state and federal government departments remained high with participation in many forums and policy debates around technology commercialisation.
  • We have maintained and contributed to many industry peak bodies and associations through committee membership and co-sponsoring of events.
  • Professional development and networking through bizNetClub: This program has continued to deliver high quality events and speakers which appear to have more than satisfied the majority of our members and attendees with 92% considering we met or exceeded expectations and 100% of respondents saying they would recommend the program to other parties. Overall satisfaction with bizNetClub offering remains high and as a result of focus group feedback we have modified the program for 2006 to ensure a stronger focus on themes that clients have always found to be attractive and of high value.

Some comments from clients:


BizNetClub:


‘ …. In terms of useful information and providing an underpinning of entrepreneurial activity I think it is top notch ....’

Business programs:


‘…. The program has allowed us to grow and become a real presence in the world stage….’

‘…. Provided support and guidance through difficult times….greatly appreciated and useful.’

‘…. I wished we could have joined the program when we first commenced business….’

‘…. I am very fortunate to be here and very appreciative of the business and personal support I have received ….’